Clients regularly ask us does mediation work?
Conflict is almost inevitable in most work relationships. Some conflicts arise over technical issues, such as what tasks to do and how to do them, which can be helpful at times as it drives a company forward to make improvements to processes and policies. However, interpersonal tension can easily damage relationships and lead to wider discord and malfunctioning teams.
The majority of UK workers have positive relationships with their line managers and colleagues. Specifically, 75% report good relationships with their line managers, and nearly 90% have good relationships with their team colleagues. However, it’s concerning that 10% experience poor relationships with their line managers, and 5% have poor relationships with their team colleagues. Building strong workplace relationships is crucial for a healthy and productive work environment.
Despite this, many employees have reported experiencing conflict or unfair treatment at work. 3 in 10 workers report at least one form of bullying or harassment in the last year, and 1 in 5 UK workers point to a blame culture among their managers.
Organisational Costs of Conflict Can Include:
- Management time being diverted to deal with the conflict instead of focusing on managing the business
- The risk of costly formal proceedings such as grievances and employment tribunals
- Unworkable relationships and a decline in productivity
- Lower staff morale and employee engagement
- Sickness absence costs
- Staff turnover and associated recruitment costs.
Workplace mediation can be a very effective tool for resolving conflicts and improving the work environment. It provides a neutral space for parties to express their concerns and work towards a mutually beneficial solution. Mediation helps to deescalate problems, encourages open dialogue, and respects different perspectives.
However, it’s important to note that mediation can sometimes fail if not handled properly. Common pitfalls include lack of preparation, power imbalances, and failure to follow through on agreements. To increase the chances of success, it’s crucial to have a skilled mediator and a clear process in place.
Overall, when done correctly, mediation can help maintain positive relationships and prevent conflicts from escalating further.
Our expertise can help you avoid potential pitfalls and ensure you handle the matter appropriately and effectively. It’s crucial to get the right advice. Take action now and don’t let employee conflict impact your workforce any longer. We’re here to provide the support and guidance you need.
Call Paul on 01706 565332 or email info@metishr.co.uk and book your FREE consultation.
